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What is CFMP?

An initiative of the Government of Punjab and the Punjab Information Technology Board (PITB), the Citizen Feedback Monitoring Program (CFMP) is a feedback gathering mechanism that seeks feedback from citizens who utilize public services (driving license issuance, property registration etc.). The collected feedback is then analysed with the intent of identifying problem areas and assisting relevant officials in taking evidence based corrective measures.

As a proactive governance initiative, CFMP aims at:
  • Curbing Corruption
  • Building and Enhancing Citizen Trust
  • Better Monitoring of Public Service Delivery
  • Enhancing Citizen Engagement

Initiated in 2009, the project has evolved from a district level program into a dynamic provincial level structure that is striving to bridge the trust deficit between the state and the citizens. In the six years since its inception, CFMP has grown to become one of Punjab Government’s most preeminent ICT project. Though the program has received significant national and international appreciation, the true measure of its success is its recent adoption by the European states of Albania and Romania.